Hotel Policy and F.A.Q.

We strive to provide our guests with an exceptionally clean, safe, and friendly hotel experience.  The following Hotel Policy/House Rules have been established based on industry standards, management and operational procedures, and our personal experience of owning and operating the Oasis at Gold Spike hotel. These Hotel Policy/House Rules are considered a part of our reservation agreement with you.  As our hotel guest, by reading and signing your hotel registration you are agreeing to abide by all our Hotel Policy/House Rules, terms and conditions, and procedures.  These Hotel Policy/House Rules are presented here to help promote our guests’ safety and enjoyment and to ensure that each guest is aware of the understandings between Oasis at Gold Spike and the guest. Our Hotel Policy/House Rules may change from time to time, so please check back often.

 

Check In & Check Out

What time is Check in?

Check in begins at 3:00pm

Early Check-In

Early check-in is available for a fee or may be offered based on availability.

Check In Requirements

Guests must be at least 21 years of age to check in at Oasis at Gold Spike.  In the interests of security and to prevent fraud, guests are required to confirm their identity by providing their valid government issued photo identification (State driver’s license, passport, etc.) at check-in.  A valid, signed, and pre-approved credit card in the name of the guest registration is also required.  It is your responsibility to fully understand the way your bank processes pre-authorizations and charges to your credit/debit card.  Some banks hold pending authorizations for up to 30 business days. 

Pre-Authorization at Check-In

A pre-authorization is a temporary hold of a specific amount of your available credit limit balance placed on your credit/debit card. All credit/debit cards are pre-authorized for $100.00 at check in, to cover incidental charges.  Pre-authorization is not a charge to your account, it is a hold on those funds. However, if you are using a debit card, those funds may be taken out of your balance. Generally, most banks release the hold within 3-7 business days.  It is your responsibility to be aware of how your bank handles all your transactions, including pre-authorizations.

Guest Registration

We require valid contact information from the guest making the reservations including first and last name, address, phone number, email, and signature.  The names of all guests occupying the room must be registered.  Information regarding your license plate/car description is also gathered at check-in for the parking pass.

What time is Check out?

Room rental period expires at 11:00 a.m.  Additional day charge, plus tax may apply for late checkout.

Check Out Procedure 

Check-out time is 11 a.m.  Please check-out with Front Desk or drop your keys in one of our Express Check Out boxes located near the lobby.  If you require a later check-out, please contact Front Desk prior to the day of your departure and we will do our best to accommodate your request.  A charge may apply for late check-out.

Can I Check Out After 11 am? 

Guests who check out of the hotel after 11:00 a.m. and prior to their scheduled departure date are subject to a late departure fee of one night, plus tax.

 

Payment & Guaranteed Reservations

What payment methods are accepted in the hotel?

All reservations and registration must be guaranteed with a valid major credit card.  We accept Visa, Master Card, American Express, and Discover Card.  Pursuant to credit card agreements, credit cards are not valid unless signed by the cardholder.  Credit cards must be signed.  All guests are required to present a valid major credit card. Cash, checks, prepaid cards, and reloadable cards are not accepted.

Can I Cash My Checks At The Hotel?

We do not accept checks.  We do not provide check cashing services.

Debit Card/Credit Card Holders

Your credit card is not valid unless signed.  We will refuse an unsigned card.  Your Debit or Credit Card will be pre-authorized at check-in for the full amount of your stay.  The pre-authorization will HOLD the funds until check-out, at which time the amount actually incurred during your stay will be charged.  If you change your method of payment at check-out or change the length of your stay, your bank may not post the changes to your account immediately.  Oasis at Gold Spike has no control over the policies of your bank and will not be held liable for any “insufficient funds” penalties or any other resulting fees or charges.  It is your responsibility to fully understand the way your bank processes pre-authorizations and charges to your debit or credit card.  Some banks hold pending authorizations for up to 30 days.

 

Is There A Deposit To Guarantee The Booking?

All reservations must be guaranteed with a valid major credit card.  Guests must be 21 years and older.  We accept Visa, Master Card, American Express, and Discover Card.  We charge your credit card at the time you make your reservations for the first night room and tax, and for all charges if you booked a nonrefundable reservation.  Your credit card guarantees your reservations. Please make sure to receive a reservation confirmation number when you make a reservation. Reservations must be cancelled Forty-eight (48 hours), hotel time, prior to your arrival date to avoid a one (1) room night, plus tax cancellation fee.  Reservations will be held until 3:00 a.m. the morning following your scheduled arrival date.  If you have not checked in by that time, a NO-SHOW charge of one room night, plus tax will be charged to your credit card and the balance of your reservations will be cancelled.  Oasis at Gold Spike is not responsible for weather conditions, personal emergencies, or schedule changes.

Reservation and Payment For Guests by Private Third Party

Generally, third party payment is not permitted.  In the case of paying for a family member if you will not be physically present at the hotel, we require prior completion and approval of a Credit Card Authorization form including a copy of your driver’s license and the front and back of your signed credit card.  You will be responsible for all damages and loss.  We reserve the right to refuse reservation at any time for any reason.

Credit Card Authorizations by Corporate Third Party

Please contact Oasis at Gold Spike at least 24 hours prior to guest’s arrival to request a Credit Card Authorization form.  We are open 24 hours, (702) 768-9823.  We must receive the information by email at frontdesk@oasisatgoldspike.com and process the approval for your reservations prior to the guest’s arrival.

Prepaid Bookings

Unless the transaction takes place directly at the hotel, Pre-Paid Bookings require a Credit Card Authorization form to be completed and emailed to the hotel at frontdesk@oasisatgoldspike.com.  This form is available by calling the hotel directly (702) 768-9823.

Tax Exempt Guests

Guests with GSA payment cards will be taxed or exempt in accordance to their individual card status.  If tax exempt status cannot be verified at check-in you will be charged a lodging tax until verification is made. Tax exempt letter must state it is for lodging taxes.

Rates

All rates are quoted in United States currency, plus tax.  Rates may increase without notice.  Rates as advertised on the Oasis at Gold Spike website or any other website or promotional material are subject to change at any time and may increase or decrease at the hotel’s discretion.  Rates are based on gold spike queen room (1-2 occupancy), gold spike queen room handicapped (1-2 occupancy), gold spike double queen (1-4 occupancy), king suite (1-2 occupancy), king suite handicapped (1-2occupancy), poolside queen (1-2 occupancy), poolside queen handicapped (1-2 occupancy), poolside double queen (1-4 occupancy), Sugar Shack (1-4 occupancy), Real World Suite (1-14 occupancy) and are subject to availability.

 

Group Reservations

Large group/Block reservations must be cancelled thirty-one (31) days prior to arrival date.  Reservations cancelled after that date may be charged according to the conditions on the group contract.

 

Right To Refuse Service   

Oasis at Gold Spike is privately owned and operated.  We reserve the right to refuse service to anyone for any reason(s) that does not violate Federal or State laws.  Oasis at Gold Spike has a zero-tolerance policy in which we will refuse to admit or refuse service or accommodation in our hotel or may remove a person, without refund, who refuses to abide by the reasonable standards and policies established by the State of Nevada and the owners for the operation and management of the hotel. Oasis at Gold Spike will refuse service or evict a guest: for refusal or failure to pay for accommodations, is under the influence of alcohol, drugs, or any other intoxicating substance and acts in a disorderly fashion as to disturb the peace of other guests or is not in compliance with state liquor laws; acts in a disorderly fashion as to disturb the peace of other guests; is unable to properly supervise their children at all times, seeks to use the hotel for an unlawful purpose; seeks to bring into the hotel: an unlawfully possessed firearm; or something, including an explosive or hazardous or toxic substance, that is unlawful to possess and that may be dangerous to other persons; destroys, damages, defaces, or threatens harm to hotel property or guests; causes or permits persons to exceed the maximum allowable occupancy of room, refuses to abide by the reasonable standards or policies established by Oasis at Gold Spike for the operation and management of our hotel.

 

Cancellation

Oasis at Gold Spike is not responsible for weather conditions, personal emergencies, or schedule changes.  Reservations must be cancelled forty-eight (48 hours) hotel time, prior to your arrival date, to avoid a one (1) night full room cancellation fee.  If reservations are cancelled less than 48 hours before the arrival date, your credit card may be charged the full room charge plus taxes. If you are staying more than one (1) night, only the first night and taxes will be charged.  No refunds are given to nonrefundable reservations.

 

No Show Charges

Failure to check in on the scheduled arrival date for a reservation guaranteed with a credit card will result in a No-Show fee being charged to your credit card.  You will only be charged the first night, one (1) night’s full room rate plus taxes and the balance of the reservation will be cancelled.

 

Room Occupancy

Room occupancy requirements are based on fire code/fire safety restrictions.  Queen or Accessible Queen maximum occupancy is 2, King or Accessible King maximum occupancy is 2, Double Queen maximum occupancy is 4, Sugar Shack maximum occupancy is 4, and Real-World Suite maximum occupancy is 14.  If you exceed the maximum number of guests allowed, you will be asked to rent another guest room for proper accommodations or vacate the hotel.

 

Are Children Allowed In The Hotel?

Well behaved children of all ages are welcome in the Poolside rooms.   Children aged 12 and under stay for free when sharing a room with one or more paying adult(s), using existing bedding.  As the parents, guardians, or chaperones of children you are personally and legally responsible for and must always supervise them.  For safety reasons, please do not leave children unattended in guest rooms or allow them to roam the hotel property unsupervised.  Children under the age of 13 are not allowed in the pool area without being accompanied and supervised by their parent/guardian/chaperone.

Room Keys

Room keys are issued to the registered guest(s).  No room keys will be issued to youth under 18 at any time.  I.D. is required if you have lost your key and require a duplicate.  Please leave room keys in the room or return them to one of the Express Check Out boxes by the lobby area. 

Are Visitors Allowed In The Room  

Visitors must be always accompanied by the registered guest.  Visitors are not allowed to use guest amenities including the swimming pool, fitness center, or Wi-Fi.  As a registered guest, you are responsible for your visitor at all times.

No In Room Party

Oasis at Gold Spike enforces a No In-Room Party Policy to ensure we can always protect the hotel and our guests.  No parties, loud disturbances and/or noise-nuisance are allowed or tolerated on these premises. In the event of a disturbance, one polite request (warning) will be given to reduce the noise.  If our request is not followed, the guest will be asked to leave the hotel without refund.   Registered guest(s) is responsible for all persons visiting.   If found with more “people” not listed on the Guest Registration Form, your stay will be considered a party.  You will be ordered to vacate the premises without refund.

 

Do-Not Disturb and Access To Rooms

To provide all our guests with an exceptionally clean and safe hotel experience, we provide daily housekeeping.  Our Housekeeping Staff will honor the “Do not Disturb” door hanger once during a twelve-hour period indicating that the room is occupied.  The Housekeeping Staff is required to enter the room at subsequent times to clean the room, check for safety, and verify the condition of the room.  Management reserves the right to enter a room with a known status of “Do not Disturb” for reasonable purposes, such as an emergency, housekeeping, maintenance, verify that the room and its furnishings are intact, or to address or prevent a violation of our Hotel Policy/House Rules. In the event of suspected illegal activity, management reserves the right to summon law enforcement to aid in eviction.  The right to privacy ends when a Hotel Policy/House Rule is broken.  Law enforcement will be granted immediate access to hotel property and rooms of evicted guests.

House Keeping & Room Inspection

Housekeeping is provided daily between the hours of 10 a.m.- 5 p.m. This is a 100 % NON-SMOKING hotel, including medical marijuana.  Rooms are cleaned and inspected daily, and a detailed log is maintained on each room and linen.  Rooms are rented to guests in appropriate condition without any prohibited odor.  Housekeeping and Front Desk staff are trained and skilled in identifying the odors from prohibited items.  If our investigation concludes that you have smoked in your room, cooked, or brought a prohibited item into our facility, you will be fined, and evicted without any refund. 

Linen Changing

Your comfort is very important to us.  For guests staying multiple nights, bed linen change is upon request.  Used towels are exchanged for fresh towels daily.  Housekeeping will be happy to change your bed linens and make your beds each day if all personal items are removed and a request is made.  Please contact our Front Desk staff if you have any additional questions or concerns.

 

Alcohol Policy

Registered guests of legal age who choose to bring their own alcoholic beverages must consume those in their room. Alcohol consumed during special events served by Gold Spike is restricted to those 21 years old or older (valid photo identification required) and can only be consumed at that event venue.

 

Firearms and Weapons

The safety and security of our guests and staff is extremely important to us. Oasis at Gold Spike recognizes that guests and vendors may legally possess firearms or weapons for a variety of legitimate purposes.  Oasis at Gold Spike is private property.  Guests, even if lawfully permitted to possess a firearm or weapon, may NOT bring such onto our hotel premises.

Guests and vendors who fail to abide by our policy may be asked to leave the hotel premises, are subject to trespass and may be subject to further legal action.  Exempted from this policy are law enforcement officers and designated military personnel who are on-duty and required to carry firearms in the performance of their duties.   No exemption to this policy is allowed for private persons, even those licensed and permitted to carry a firearm openly or concealed under local, state, or federal law, are exempt from this policy.  It is our policy to promptly turn over any firearms left on the property to the Las Vegas Metropolitan Police Department if we are unable to contact the owner.  Questions concerning these policies, or its implementation may be addressed to the hotel owners directly (702) 768-9823.

 

Bicycles, Hover Boards, Roller Blades:

Bicycles, Hoverboards, and roller blades are not permitted in guest rooms.  Depending on available space, Front Desk staff will be happy to secure these items in our storage room.  We assume no liability for theft, loss, and/or damage, and you waive any and all such liability.

 

In Case of Emergency or Fire:

Please notify Front Desk in the event of a fire or other emergency.  A map that shows emergency exits can be found on the back of your room door.

Fire Safety Policy

The hotel is fully equipped with smoke detectors, and emergency evacuation plans on the door of each guest room.  Please review this important information.

Illness and Epidemics

Oasis at Gold Spike reserves the right to refuse accommodations to a guest arriving with a contagious disease.  In cases where sickness occurs during the stay, please notify the Front Desk staff.  In the case of serious sickness, you may be requested to receive appropriate health care from a nearby healthcare facility.  During epidemics we are entitled to employ precautionary measures within our judgment or as required by local authorities.  We may charge you a room cleaning fee as we deem appropriate under the circumstances.

Infestation

The cleanliness of our rooms is extremely important to our guests.  If you bring any infestation into your room or onto our hotel premises, we may charge you for any and all costs and expenses, including immediate or urgent response requirements and loss of room revenue, that we deem necessary to address the infestation. 

 

Quiet Hours:  

11:00 p.m. to 9 a.m. If you become aware of a disruptive guest, please contact Front Desk staff immediately by calling (702) 768-9823 or in person. Televisions, voices, or other devices must be always kept at a respectful low level.  Doors should be opened and closed quietly.  No congregating or running in halls.

 

Special Requests:

We will make every effort to honor special requests such as a specific floor or room number, upon your arrival. All special requests are noted on reservations and we will do our best to accommodate.   However, the availability of these items cannot be guaranteed in advance.

 

Are There ADA Compliant Rooms In The Hotel?

Five ADA compliant guest rooms are available and should be reserved in advance.

 

Amenities:

Is There A Swimming Pool at The Hotel?

For safety, our swimming pool area has a camera.  Our pool is available for registered guests only.  Visitors are not permitted in the pool or pool area.  The pool is located on the ground floor by the Oasis side and is open from 6:00 a.m. to 9 p.m.  The pool is not heated.   Adult supervision is required for all children under the age of 13.  No lifeguard on duty.  No pets or glass bottles are allowed in the pool area. Please refer to the posted rules at the pool for more use guidelines and rules-those guidelines and rules are considered a part of our Hotel Policy/House Rules

Is There Wi-Fi Internet Access?

Access to our Wi-Fi is free for our registered guests.  The hotel Wi-Fi access code is subject to change without notice.  Wi-Fi signals are subject to change without notice depending on the room’s location, the status of our Wi-Fi-equipment, and interference from other local wireless signals.  Oasis at Gold Spike assumes no liability for guest use. 

Is There Parking Available For Hotel Guests?

Parking for registered guest(s) is included as an amenity of the hotel.  All vehicles are parked at the risk of the owner.  Oasis at Gold Spike shall not assume liability or responsibility for any vehicle, occupants, or contents while operated or parked on the Oasis and Gold Spike parking lots.  If a vehicle is left in the hotel parking lot after the guest has departed without the written consent of the hotel, the City of Las Vegas reserves the right to have the vehicle towed at the owner’s expense.  No vehicle repairs allowed on hotel premises. 

Is There A Business Center?

Photocopies are provided for free.  The Business Center computer is provided for the registered guest(s) to check their email, print airline tickets, etc. like activities.  Children are not allowed on the computer, nor is it intended for gaming, movies, etc.

Can I Smoke at Oasis at Gold Spike?

Oasis at Gold Spike is a 100% Smoke-Free hotel. For safety and to assure that our facility is not exposed to items or actions that create an odor which is unhealthy and objectionable to our guests and staff, and that is difficult to remove from the air, walls, and furniture we do not permit smoking tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, vaping, cartridges containing the liquid of nicotine, hookahs, incense, cooking, cigars, candle burning, the use or diffusing of patchouli oil or other strong-smelling plant-based essential oils or synthetic products in our facility. 

Candle, incense, essential oils (diffusing, vaporizing, etc.) are prohibited.  These items and activities will be treated as smoking, a fine assessed, and the guest may be evicted with no refunds.

Guests are encouraged to notify Front Desk staff immediately if they smell cigarette, marijuana, or other objectionable odors.   This policy is not intended to stop people from smoking, but to regulate where they smoke and how it affects others.  Guests may smoke outside. Marijuana is prohibited at all times.

Can I Cook In The Hotel Room?

No cooking, cooking appliances, combustibles, or fireworks. The safety of our guests, staff, and this facility is extremely important to us.  Preparation of food in guest rooms by any type of cooking appliances is prohibited.  A minimum fee of $250.00 will be charged for cooking in a room, including, but not limited to coffee makers, hot plates, toaster ovens, water heaters, rice cookers, combustible, open flame, barbecue grill, burners, heating appliance, or any other item intended for cooking.  Open fires, flames, or cooking grills, either charcoal or gas, and fireworks are not allowed anywhere on hotel property.

 

LOST & FOUND POLICY:

Oasis at Gold Spike assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please call us immediately at (702) 768-9823 and we will try to assist you in locating your lost item. 

 

Found Items

Oasis at Gold Spike is not responsible for any item left behind by a guest.  However, any item, except for perishable items, left behind by our guests and found after departure by Housekeeping will be collected, logged in, and kept in a secure location for collection by the owner for up to thirty (30) days.  Perishable items, underwear, and miscellaneous toiletries are discarded.   

Return

We would be happy to return your lost item(s) to you by providing us with a prepaid label.  A separate receipt will be mailed to you.  Oasis at Gold Spike is not responsible for any item lost or misdirected during shipment.

Unclaimed Items/No Contact  

Lost & Found items are held for thirty (30) days.  After the thirty (30) day holding period, the unclaimed item(s) are thrown away, given to local organizations, or disposed of accordingly by Oasis at Gold Spike. 

 

LOST, DAMAGE AND/OR THEFT OF PERSONAL BELONGINGS:

Oasis at Gold Spike assumes no responsibility for lost, damaged or theft of guest belongings. Safety deposit boxes are available at the front desk for valuables. 

Damage and/or Theft Of Hotel Property

You are liable for any damage however it was caused (whether by the deliberate, negligent, or reckless act) to the room (s), hotel’s premises or property caused by you or any person in your party whether or not staying at the hotel during your stay.  Oasis at Gold Spike reserves the right to retain your credit card and/or debit card details as presented at registration and charge or debit the credit /debit card such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred or suffered by Oasis at Gold Spike because of the aforesaid.  Should this damage come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc.  We will make every effort to rectify any damage internally prior to contracting a specialist to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.

Damage Discovered After Check Out

Guest Rooms found with waste strewn around, in complete disorder, and/or “trashed” will be subject to maintenance deep cleaning fee, administration fee and/or third-party fees.

Damage To Room  

Damage to rooms, fixtures, furnishing, and equipment including the removal of electronic equipment, towels, artwork, etc. will be charged at 120% of full and new replacement value plus any shipping and handling charges. Any damage to hotel property, whether accidental or willful, is the responsibility of the registered guest for each particular room.  Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest.  In extreme cases, criminal charges will be pursued.

Damage To Mattresses and Bedding

Damage to mattresses and linen including towels, mattress pads, sheets, bedspreads, blankets resulting from the use of body oils, make-up, shoe-polish, etc. will result in a charge for the special cleaning, repair, or replacement of the damaged article.

Damage or Tampering with Fire Detection Systems/Fire-Fighting System

Oasis at Gold Spike reserves the right to act against any guest or visitor found to have tampered or interfered with any detection equipment throughout the hotel, including detector heads in public areas, guest rooms, break glass points and fire extinguishers.  Guests or visitors found to have tampered with any fire detection or fire-fighting equipment will be charged with any costs incurred by the hotel due to their actions and will be evicted from the hotel.  Depending on the severity of the guest actions, law enforcement may become involved at the hotel’s discretion.  Should the fact that firefighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc.

 

Enforcement:

All staff is trained and required to respond to potential violations of our Hotel Policy/House Rules. Guests who refuse to abide by the reasonable standards and policies established by Oasis at Gold Spike for the safety of all guests, staff, owners, property, and the operation and management of the hotel will be evicted, with no refund. In addition to the room charge, a minimum $250.00 cleaning fee per room will be charged for infraction(s) of our Hotel Policy/House Rules.

 

Terms & Conditions:

Oasis at Gold Spike makes its best efforts to ensure that all the information that appears on its website is accurate.  However, no warranty, expressed or implied, is given that the information provided on this website is error free.  Oasis at Gold Spike does not accept liability for any errors and/or omissions and reserves the right to change the information published at any time and without notice.

 

Changes or Modification To The Hotel Policy/House Rules:

Oasis at Gold Spike reserves the right to amend, modify, change, cancel, vary or add to these Hotel Policies/House Rules or the arrangements and content featured on our Hotel website at any time without prior notice.  Please check our website regularly for updates to Hotel Policy/House Rules. Any modification to these Hotel Policy/House Rules that occurs before your departure is considered a part of your reservation’s agreement with us. A copy of these Hotel Policy/House Rules is located on our website and available from Front Desk staff upon request.